FAQs

What is wash and fold service?
This is a laundering service for personal garments and household items. We clean soiled clothes and other items that are normally done at home, apartment laundry or a laundromat. We wash everything in superior detergent, dry & fold and carefully place in our wash and fold plastic bags. Laundered items are returned to our customers ready to use.

We pick up and deliver to your home or office.

Our service is ideal for busy people, those without a washer and dryer, condominium & apartment dwellers, those living in temporary accommmodations and people who find laundering too difficult.
back to top

 

What happens if no one is home?
We find a mutually satisfactory place for you to leave your laundry. Our driver picks up the soiled clothes and returns them clean and fresh to the same place (typically a garage, storage area, back door or deck). We work you so that we are both comfortable with the location.
back to top

 

How much does it cost?
We charge by the pound. We charge $1.85/pound. Pick up and delivery is free. Commercial orders are priced individually.
back to top

 

How do I know the weight of my order?
We weigh your order at our plant on a professional scale made for this purpose. If items arrive wet we weigh them at the end of the process. Some of our clients have scales at home which gives them an approximate weight.
back to top

 

Where are the orders cleaned?
Orders are cleaned in dedicated professional laundries. Each order is processed separately. We control the environment to ensure a safe and secure place for our customers’ garments.
back to top

Do you sort each order?
We clean whites and coloured items separately.
back to top

Is this an environmentally friendly service?
Yes. We limit the amount of packaging and we only use water and environmentally safe detergents and softeners.
back to top

Is dry cleaning available?
We have a related company that provides dry cleaning services.
back to top

How do I pay?
We accept Visa, MasterCard and Amex for payment.
back to top

How long does it take?
The turnaround time varies. Normally, we can return your garments in one or two business days.
back to top

What detergent and fabric softener do you use?
We use the best on the market. If you request a certain brand or type (e.g., allergy related) we will make every effort to accommodate your needs.
back to top

Do you handle commercial accounts?
Yes. Please contact us for more information.
back to top